Why haven’t I been refunded?

On occasion returned items may not have reached us, which is why we always recommend you ship your unwanted item(s) with a tracked delivery service.

We will do everything we possibly can to assist with this situation, please contact us to discuss this further on info@ratandboa.com

Timeframes for refunds vary depending on the original payment method. We aim to process a refund within 5 working days, this can increase during busy periods. When you cancel the order the reserved funds will be made available to you again. This can take up to 10 working days depending on your payment provider and we're not able to speed up this process. If the funds have not been released after 10 working days, please get in touch on one of the contact options below and we'll look into it further for you.

Credit or debit card - funds are usually returned in around 3-7 working days. Please note, this time is taken by the banks to process the transaction.

Paypal - the funds will be available immediately, please allow 3/5 days for us to process the refund.

Splitit - Please see the following link for all info relating to Splitit https://www.splitit.com/faq/

Gift voucher - this will be locked back on to your account within 72 hours.