All Rat & Boa merchandise must reach our returns team within 30 days of delivery for a full refund. Eligible returned items can be refunded via the original payment method or via store credit. Please log all returns on our returns portal to ensure our team can pick this up.
Items must be returned in their original state with all tags still attached and in their original packaging. Garments that are returned with signs of being worn or delivered to our returns team outside of the stated 30 day policy window will not be accepted.
Exchanges can only be processed for different sizes and are shipped free of charge using our couriers.
Returns on sale items are accepted, exchanges however, are not.
Unfortunately, items that are returned without their original tags attached will not be accepted.
Swimwear bottoms will be shipped with a hygiene protector sticker in place. Please be advised that any bottoms with this removed will not be accepted for returns. If this sticker is missing when the order reaches you, please let our email@example.com team know as soon as you receive the item.