If you have received a faulty or wrong item, please head over tour returns portal to log this. https://returns.ratandboa.com.
Here you will find it straight forward to create a free label for your exchange or return.Please select faulty, then received incorrect item at our online returns page at the below link.
We will then be able to approve a free return label for you to return for an exchange or refund.
If this is outside of your returns window of 30 days, please contact a member of our team as soon as possible and they will be happy to help you resolve this.
Please contact us at email@example.com.