How long will it take for the funds to appear in my account?

Timeframes for refunds vary depending on the original payment method. We aim to process a refund within 5 working days but this can increase to 10 working days during busy periods. When you cancel the order, the reserved funds will be made available to you again. This can take up to 10 working days depending on your payment provider and we're not able to speed up this process. If the funds have not been released after 10 working days, please get in touch and we'll look into it further for you.

Credit or debit card - funds are usually returned in around 3-7 working days. Please note, this time is taken by the banks to process the transaction.

Paypal - the funds will be available immediately, please allow 3-5 days for us to process the refund.

Splitit - Please see the following link for all information relating to Splitit https://www.splitit.com/faq/

Klarna - If you've paid your full invoice, you'll receive a refund from Klarna within 5-10 working days for the items you returned. If you have any questions about your Klarna account, please visit  https://www.klarna.com/uk/customer-service/ 

Gift voucher - This will be sent to you via an email with a code within 72 hours of your refund being processed