DHL - Why won't my label work?

If you are returning your items with our DHL Express label. Please know that DHL parcel will not accept our DHL Express labels. The companies are two separate companies. 

If you could kindly always check with DHL Express online to find a correct drop off point. Alternatively you can arrange a collection with DHL at no extra cost. Please follow the below instructions for this.

Please use the link below to arrange for DHL to collect your parcel, please note the link below can be temperamental on some phones and tends to work better on a laptop or PC.
 
Please select your country flag in the top right of the screen (this is important as it will not work otherwise)
 
Please answer 'No' to the first question, then select 'I have a waybill number', enter the waybill number that appears on your return label, ensuring that you leave no spaces between the numbers, then enter you phone number. Click update and you will then be able to arrange a collection.
 
If you do face any difficulty please let us know at customercare@ratandboa.com.