JOURNAL

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Exchanges

Why haven’t I received my exchange?

Please allow us 3–5 working days to process your exchange upon receipt of your return. All exchanged items will be shipped out with our couriers. For estimated delivery times please see “When can I expect my delivery?”

Please use the waybill on the label to track your parcels journey back to us. Sadly any parcels lost in transit are the responsibility of the shipper. We advise you to keep hold of all shipping receipts from the courier.




What if the item requested for exchange is out of stock?

Unfortunately, we are unable to wait for the exchange item requested to come back into stock so we will process a refund for the returned item. You will be notified of this by email and a refund confirmation will be sent over to you.

Can I exchange for a different item?

 

Unfortunately, we are only able to exchange purchases for different sizes and not different items. If you would like a brand-new item, please follow the returns instructions for a refund/store credit on your original order and then place a new order for the different item.




I want to exchange my item, how do I do this?

Please note we only accept one exchange per order.

Should you wish to exchange a returned item, please make a clear note on the invoice sheet to avoid any confusion. You can use our easy returns portal here to generate a shipping label. Please select the option for an exchange and this will create a free shipping label for you.

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