Why haven’t I received my order?

We always recommend tracking your order via DHL. There is a chance the courier may have been unable to deliver your parcel, we always recommend you check for a card or with your neighbours in case they have signed for your delivery. Alternatively, there may be an address query or delay in customs in which the courier will need to contact you in order to resolve the issue. Please ensure you include both your contact number and email when processing an order through our store.