Why haven’t I received my order?

You can track your order via the information given on the shipping confirmation email (Waybill). If you haven’t received it there’s a chance the courier may have been unable to deliver it; we always recommend you check for a card or with your neighbours in case they have signed for your delivery. 

Alternatively, there may be an address query that requires the courier to contact you. To help make delivery as smooth as possible please ensure you include both your contact number and email when processing an order through our store.

If you have checked these options and still can not locate your parcel, please email our customer care team at customercare@ratandboa.com. We will open an investigation with the courier.

The investigation with the courier can take up to 28 days. In this time they will try to locate the parcel. Any parcels that have had a signature release given, we can not be held responsible for.
 
We would like to kindly advise that we have to allow the courier time to conclude their investigation before we can proceed on to the next steps.